Frequently Asked Questions

Do you have a showroom?
IDO Home is primarily an online store. We provide detailed product information, dimensions and imagery to help you shop confidently online. If you would like more information about a particular piece before ordering, please contact us and we’ll be happy to help.

How long will it take to get my order?
Orders are generally processed within 1–5 working days after payment is received. Delivery usually takes a further 1–15 working days after dispatch, depending on your location. Tracking information will be emailed to you once your order has been dispatched.

How much is shipping and do you ship overseas?
We deliver throughout New Zealand. Shipping is calculated at checkout once you enter your delivery address. If you would like a shipping estimate before ordering, please contact us. At this stage, our standard shipping is within New Zealand.

Can I collect my order?
Some items are available for pickup. If pickup is available for your order, it will appear as an option at checkout, along with the pickup area.

How do I know if a piece of furniture will fit my space?
Please check the dimensions provided on the product page carefully before ordering. For larger furniture, we also recommend measuring doorways, hallways, stairways and other access points the item will need to pass through. If you’re unsure, contact us before ordering and we’ll help where we can.

Will colours and materials look exactly the same as they do online?
We do our best to represent colours, finishes and materials accurately. However, colours can vary slightly depending on lighting, photography and your screen settings. Natural materials may also have variations in colour, grain and texture, which are part of their character.

Can I return an item if I change my mind?
We do not accept returns for change of mind, so please choose carefully and check the product description and dimensions before ordering. If you’re unsure about an item, please contact us before placing your order.

What if my order arrives damaged or incorrect?
Please inspect your order when it arrives. If an item is damaged, faulty or incorrect, contact us within 24 hours at info@idohome.co.nz and include photographs of the issue so we can help resolve it promptly.

Can I change or cancel my order?
Please contact us as soon as possible — preferably within 6 hours of placing your order. Orders can sometimes be processed and dispatched the same day, and once an order has shipped it cannot be cancelled or altered.

Still have a question?
We’re happy to help. Contact us at info@idohome.co.nz or call 021 306 022.